Maternity Friends and Family Test…May 2018

Thank you anonymous Surrey Hills client for taking the time to feed back.

Click here to learn more about the NHS’ Friends and Family Test



We are absolutely delighted that the Royal Surrey’s Maternity Services have been rated OUTSTANDING in today’s CQC report!

In their report, the CQC’s Deputy Chief Inspector for Hospital Inspection, Amanda Stanford, said:

“Maternity services have also been using innovative methods to improve the experience of patients, including providing integrated person-centred care that involves other providers. One notable example of this is the introduction of midwives in the call centres at the local ambulance trust to ensure women receive the best care and attention when they need it.”

Our staff were described as an energetic and ambitious workforce who took accountability and ownership for changes within the department. It was also noted that staff were responsive to patients’ requests, with adjustments being made where possible to allow patients with specific individual needs to access care.

Examples of outstanding practice noted in the report include our

* Award nominated bobble hat bundle

* Dedicated Home Birth team

* Antenatal education classes

* Pregnancy advice line

* Family Focused Caesarean Births

You can read the full report here

Forum Feedback Required

*Surrey Hills Homebirth Team Clients past and present*

I know that this is very short notice but the team needs your help. We have to provide evidence by Wednesday that our monthly forums are valued by service users.

If you have ever attended one (or more) of our forums and found the experience useful- perhaps allowing you to explore your options initially, helped you to get to know all of the team members, providing a forum to discuss Positive Homebirth experiences and information, meeting other families who had had or were planning a Homebirth- could you please email a few words to that effect including your baby’s birth month and year to

Thank you