Little Letter Writer

September 2018____________________________________To Jodie, Laura, Tanya, Heather and Caroline, (special thanks to Laura, Tanya and Alisha). My mummy and daddy wanted me to say thank you for delivering me safely in to the world. Mummy keeps telling me how wonderful you all were when I was in her tummy. When I was nearly out I could hear you saying nice things to mummy so I knew she was doing really well! Daddy doesn’t stop talking about how well you looked after me and Mummy. It was really nice being at home and Mummy, Daddy and I being able to get in to our own bed after I got out of the big swimming pool. I really liked that you kept coming to visit me after I was born to make sure I was ok (I’m sorry for having a wee on your scales- I didn’t realise my nappy was off!). I know that it’s a good thing that you don’t have to visit me any more but I will miss you all lots. I’m not old enough to eat chocolate yet but Mummy and Daddy day its really nice so I wanted to get you some to say thank you. Lots of love, E

Thank you for this lovely card baby E. We were very privileged support your parents and be present at you birth.

Lots of love,

Surrey Hills Team

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Maternity Friends and Family Test Aug 2018

We feel so blessed to be showered in such wonderful feedback from our Friends and Family test questions. Thank you to all of our past clients who took time out of their busy lives to put pen to paper.

Click here to learn more about the NHS Friends and family Test https://surreyhillshomebirth.org/2016/06/24/what-is-the-friends-and-family-test/

Outstanding

We are absolutely delighted that the Royal Surrey’s Maternity Services have been rated OUTSTANDING in today’s CQC report!

In their report, the CQC’s Deputy Chief Inspector for Hospital Inspection, Amanda Stanford, said:

“Maternity services have also been using innovative methods to improve the experience of patients, including providing integrated person-centred care that involves other providers. One notable example of this is the introduction of midwives in the call centres at the local ambulance trust to ensure women receive the best care and attention when they need it.”

Our staff were described as an energetic and ambitious workforce who took accountability and ownership for changes within the department. It was also noted that staff were responsive to patients’ requests, with adjustments being made where possible to allow patients with specific individual needs to access care.

Examples of outstanding practice noted in the report include our

* Award nominated bobble hat bundle

* Dedicated Home Birth team

* Antenatal education classes

* Pregnancy advice line

* Family Focused Caesarean Births

You can read the full report here http://www.cqc.org.uk/provider/RA2

Forum Feedback Required

*Surrey Hills Homebirth Team Clients past and present*

I know that this is very short notice but the team needs your help. We have to provide evidence by Wednesday that our monthly forums are valued by service users.

If you have ever attended one (or more) of our forums and found the experience useful- perhaps allowing you to explore your options initially, helped you to get to know all of the team members, providing a forum to discuss Positive Homebirth experiences and information, meeting other families who had had or were planning a Homebirth- could you please email a few words to that effect including your baby’s birth month and year to Tanya.ashton@nhs.net

Thank you