Outstanding

We are absolutely delighted that the Royal Surrey’s Maternity Services have been rated OUTSTANDING in today’s CQC report!

In their report, the CQC’s Deputy Chief Inspector for Hospital Inspection, Amanda Stanford, said:

“Maternity services have also been using innovative methods to improve the experience of patients, including providing integrated person-centred care that involves other providers. One notable example of this is the introduction of midwives in the call centres at the local ambulance trust to ensure women receive the best care and attention when they need it.”

Our staff were described as an energetic and ambitious workforce who took accountability and ownership for changes within the department. It was also noted that staff were responsive to patients’ requests, with adjustments being made where possible to allow patients with specific individual needs to access care.

Examples of outstanding practice noted in the report include our

* Award nominated bobble hat bundle

* Dedicated Home Birth team

* Antenatal education classes

* Pregnancy advice line

* Family Focused Caesarean Births

You can read the full report here http://www.cqc.org.uk/provider/RA2

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A Tale Of Three Births

Dear Jacqui,

I wanted to write to you to express my gratitude and share my experience of care from the homebirth team. The majority of my care for my three pregnancies and 2 homebirths was given by Deana Frost and Tanya Ashton and I don’t think I could ever effectively put into words how much they mean to me.  Their ability to go above and beyond what would be expected of them is commendable.

I’ve had the pleasure of meeting all the homebirth members and would like to thank all of them for working together to make a truly awesome team

I honestly believe they are unsung heroes and I wish every woman could experience such a personalised service during pregnancy, labour and post natal care that I have been fortunate enough to have.

The continuity of care provided me with the chance to develop a rapport with the midwives, this meant when I was in labour and felt most vulnerable, I was being cared for by women I knew and trusted.  This cannot be compared to having 3 shift changes during my first labour where I knew nothing about them and they knew nothing about me.

The relationship that was built up over the course of meeting the same few women during my pregnancies gave me the trust that they cared about how I wanted to birth; I felt this, along with me and my baby was prioritised above all else. They work with you to create your birth plan and because they are working in your home, it feels as though you are working with them, all striving for the same goal. They watched my body but never asked to do internal examinations, they allowed me to listen to my body during the birthing stage, they gave me the time and oppurtunity to deliver my own newborn, they gave me the chance to have a physiological third stage and actively encouraged skin to skin contact for as long as we wanted. This is just so different to my hospital experience where my wishes were not always followed and at times I felt like a number on a ward.

I appreciate that not everyone wants to give birth at home, or even have a “natural” experience, but I think it should be possible to establish the same rapport and trust with teams of midwives at maternity units.

So many people have said you must be a ‘brave’ person to have a homebirth but Deana and Tanya made me feel so empowered by my first homebirth I honestly looked forward to having my second one.

Mother Theresa once said “I alone cannot change the world, but I can cast a stone that will make many ripples.”

Knowing how Deana and Tanya made me feel and reading the feedback from other mums I truly believe they are causing ripples within the birthing world, spreading empowerment, confidence and happiness to mums and babies across Surrey. And that is a pretty spectacular thing to do!

I hope I personally managed to express my heartfelt thanks to Tanya and Deana, but wanted to write to you as head of midwifery in the hope that they and the entire team can be recognised for the outstanding work they do.

Yours sincerely

V N

A feedback letter written to the Head of Midwifery at the Royal Surrey County Hospital. Posted with consent.