Outstanding

We are absolutely delighted that the Royal Surrey’s Maternity Services have been rated OUTSTANDING in today’s CQC report!

In their report, the CQC’s Deputy Chief Inspector for Hospital Inspection, Amanda Stanford, said:

“Maternity services have also been using innovative methods to improve the experience of patients, including providing integrated person-centred care that involves other providers. One notable example of this is the introduction of midwives in the call centres at the local ambulance trust to ensure women receive the best care and attention when they need it.”

Our staff were described as an energetic and ambitious workforce who took accountability and ownership for changes within the department. It was also noted that staff were responsive to patients’ requests, with adjustments being made where possible to allow patients with specific individual needs to access care.

Examples of outstanding practice noted in the report include our

* Award nominated bobble hat bundle

* Dedicated Home Birth team

* Antenatal education classes

* Pregnancy advice line

* Family Focused Caesarean Births

You can read the full report here http://www.cqc.org.uk/provider/RA2

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